The ocean would be a scary place to even the most experienced sailors if it weren’t for the creation of the lighthouse, how the course of history has often been intimately affected by one form or the other of a guiding light. The Virtual Help Center is in most ways like a lighthouse and in more ways like the ever-ready concierge of a resort seeing to your needs.
With the objective of streamlining communication with students and staff to resolve issues quickly and with transparency, the Virtual Help Centre was birthed(or coded, your choice of imagery).
This would mean automating the staff workflow, any opened inquiries from students/staff are directly referred to the relevant staff parties, taking out the middle man in solving issues.
This key outcome would fulfill the objectives of streamlining communication between students and staff to resolve issues quickly with transparency, making us able to generate real-time dynamic reports that will help with future advancements.
Feedback: how we can we improve our service to you is key to our evolution hence it keeps us going to receive levels of satisfaction with service in feedback from students on any solved issues.
If one was to stop here then this article would not deserve the name placed upon it. Over the course of the next few weeks, we are going to take a deep dive into one of the platforms that lubricate a vast majority of all activities from teaching to software setup and fixes.
We hope you enjoy reading this series at least half as much as we enjoy creating and improving the platform and now telling you the story. See you at the next readout 😉